Implementation and Support
You can count on StreamlineMD to provide the best service in the EMR industry. We understand that every practice—and every practitioner—has specific documentation needs and preferences. That is why our EMR solution can be configured and customized for the individual user. StreamlineMD training and support are provided by a local partner who takes personal responsibility for guiding your practice through the adoption process. A StreamlineMD subscription includes all of this service at no extra charge, so that your practice can implement EMR on its own time frame.
Local Training and Support
Incremental Adoption Methodology
Clinical Content and Customization
Help Desk and Other Resources
StreamlineMD includes the local support that makes the difference between success and failure in EMR implementation. AC Group, a leader in EMR consulting (www.acgroup.org), reports that 89% of practices that are happy with their EMR have local support. Conversely, 76% of practices that are not happy with their EMR, do not have local support.
The mission for our field personnel is to make every StreamlineMD implementation a success. We spend the necessary time with you and your staff to help you through what is typically a difficult transition: the move from paper to EMR. This cannot be done over the phone or through fly-by training. Rather, it takes time and attention to your staff and to your practice. It takes being there.
With StreamlineMD, EMR implementation is not a one-time event.
StreamlineMD begins with on-site training on your practice’s schedule, so that you and your staff can learn at your own pace. Most of our competitors try to teach you everything at once, and they may even ask you to close your practice for several days. StreamlineMD, by contrast, is implemented incrementally. Retention and successful use are greatly enhanced in this way. With StreamlineMD, your practice will not suffer any of the productivity disruptions that are so common in the industry.
We will be with you for the long term. After deployment, we will be there to help you master new features, train new staff, and get the most out of your StreamlineMD experience. Most practices evolve over time, and your StreamlineMD subscription will help you keep pace. StreamlineMD puts the emphasis where it belongs: on the practice of medicine—not on the technology itself.
Well-designed templates enable doctors to improve the speed and the accuracy of their clinical documentation. StreamlineMD includes an ever-expanding library of clinical templates suitable for practitioners in each medical specialty. Because we believe that each provider has individual practice patterns and styles that should be reflected in the EMR content, a significant portion of StreamlineMD implementation is to customize our templates for the individual practice. The result is an EMR solution that is truly the practice’s own.
Customization of the EMR, as with implementation in general, is not a one-time event. Initial content is developed around the practice’s specialty. But it takes time to learn the possibilities of StreamlineMD. With time and experience, the practice will find new opportunities for refinement of the templates. The StreamlineMD subscription includes continuing template customization.
Local StreamlineMD support makes all the difference for practices learning to use and to maximize their experience with EMR. But there are many times when it is preferable just to pick up a telephone and to get immediate help from a knowledgeable support person. Your StreamlineMD subscription entitles you to as much help desk support as you need.
Our support personnel can remotely shadow your computer session, in order to respond to any questions you may have. We also can coordinate with your tech support partners and with your local support representatives to make sure that all problems are addressed quickly and completely to your satisfaction.